Terms of use

GENERAL CONDITIONS FOR PURCHASING SERVICES

In order to purchase the services on sale through this web, you need to fill in the fields with the necessary details and accept the general conditions. This acceptance represents the full, express and unreserved agreement with all the general conditions set out in the version published by Girona Experience and which will be binding on both parties.

Purchases can be made in English, Catalan or Spanish. Girona Experience will do its utmost to ensure that the products and services offered are legally covered, have quality guarantees and, if necessary, the corresponding insurance cover.

The system will issue a personal voucher listing the services purchased and specifying the total price and taxes.

All transactions will be made over a secure connection. We guarantee absolute confidentiality concerning your personal data.

Payment can be made with credit cards issued by the Visa, Master Card and American Express networks.-

Following confirmation of payment, the transaction will be deemed to be final and you will receive an e-mail confirming the details of your transaction.

Customers must pay the full amount of the on-line value for all the services. All prices and payments are fully inclusive of all taxes.

To receive your ticket or the service, you will need to hand in the original voucher showing proof of purchase and the document giving proof of

The vouchers will be valid only for de contracted day.

Changes and cancellations must always be made through our call centre (tel.: +34 646274307; or by e-mail info@gironaexperience.com),

who will confirm such changes and cancellations and process any refunds.

Cancellations and Modifications

Customers who are not at the point of departure agreed by the company when it comes to certain output on the voucher purchase service, also will lose 100% of the price of the service.

Girona Experience will not be responsible for the following:

Cancellation or change of any service by the developer program. Cancellations due to causes of force majeure.

Once customers have selected the products or services, they must click on the “buy now” button and fill in the form with their details. From this moment, they will be deemed to be Girona Experience customers and it will be understood that they accept all the general conditions of purchase and the specific conditions of each product or service.